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Connect. Engage. Transform.

CCS CARDS: The Essential Tool for Professional Facilitators.

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The CCS (Compatibility Communication System) is a simple and elegant tool that gives facilitators and trainers a flexible and effective way to create responsive groups that are connected, engaged and ready to be transformed.

Fresh from a CCS vision session, participants talk about their experience with CCS cards.

"Precious jewels of communication" — the CCS for facilitation.

What expert facilitators must do



As a professional facilitator you must have tools that give you easy, reliable ways to connect with your participants and have all them connect with each other.

Tools that help you create a safe, focused and comfortable group environment so your participants can engage in your process or content and truly transform their behaviour.

Engaged participants


CCS: the tool for effortless expert facilitation.

Whether it's a short opening activity to quickly establish the tone for a session or a half-day intensive team process requiring creativity and rigourous decision making, the CCS will elegantly improve the quality and equality of the communication in your small and large group activities.

"If you depend on verbal communication, the connection to the power of this simple and elegant tool is so apparent it is like being hit between the eyes. It just wakes up some part of you that sees an aid to all of the communication pitfalls that exist in your work."

Dr Stephanie Burns
Learning and Behaviour Change Expert

Dr Stephanie Burns - learning and behaviour change expert
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THE TOOL FOR CREATING

Connection

The CCS gives you a way to reliably connect with your participants and for them to connect with each other so that full contribution and mutual disclosure can occur.

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Expert connection every time.

"I have told you more in these 5 cards and these 5 minutes, than I have shared with friends I have known for years!"
Sales Director | in a meeting using the CCS cards for introductions

 

People tend to perform best in a friendly and non-threatening environment where they feel connected and supported. Connection from the very beginning of a group session builds trust, increases disclosure, generates energy and lays a good foundation for learning and collaboration.

Participants need to connect with you, the facilitator, with the other participants in the room, and with the content you are about to share. The more quickly you are able to achieve this connection, the more easily and effectively you can facilitate learning and growth.

 

"My experience with corporate training programs is that a certain number of participants have an unspoken and natural reluctance to be involved, but the CCS session eased them into communicating and disclosing on a personal level through a non-threatening medium."
Director | Publishing firm

 

Quite simply, the CCS is a superlative tool for creating connection at meetings, group sessions and events. It's uncomplicated, immediate, enjoyable to use and builds surprisingly strong connections in a very short space of time.

Using the CCS to create connections you will:

  • ensure everyone has a chance to share their story. Once they have spoken in front of the group they will more readily contribute to later discussion.
  • ‘elicit quality responses from group participants and give them a way to expand upon the usual answers they might otherwise give.
  • quickly and reliably create open, honest and creative communication between you and the paricipants and the participants themselves.
  • set the desired tone for the session and to demonstrate the level of disclosure that will be expected from participants during the session.
  • get valuable insights into the communication and participation styles around the room.

 

"We had 55 participants from China, Hong Kong, Macau, Taiwan, Korea and Guam. Most had english as a second language, and a few had very limited, or even no english. We used the cards in the very opening session of the week, and very quickly created an environment of open discussions, involvement and lively debate ... This set the scene for the week ahead and created a very dynamic environment."
HR Director | International Hotel Chain

 

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THE TOOL FOR CREATING

Engagement

Every facilitator needs tools they can rely upon to foster engagement and ensure participants are ready to join in and complete the task at hand.

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Genuine engagement.

"I find that the CCS gives me a lot more flexibility to take individuals and groups where I need them to go. It is amazingly useful to help people interpret and reiterate their learning in programs."
Consulting Facilitator | Training Firm

 

Perhaps the most important facilitation step in people development and learning is ensuring that participants are fully engaged and ready to join in and complete the task at hand. Participants must feel that what they are about to be deal with is relevant, required and beneficial. They must be motivated to want to find out more and to stay on task and in the process.

 

By its very nature, the CCS is a excellent tool for creating engagement. Almost without realising it, participants uncover, ponder and openly share their ideals, thoughts and feelings. In doing so, they become motivated to investigate, compare, contrast and assimilate new content with their own ideas. In a facilitated group environment this leads to discussion, disclosure, enrichment, collaboration and engagement.

CCS group processes create engagement by:

  • Giving individuals an easy way to uncover their beliefs, understanding or viewpoints on a topic before working outward to uncovering and sharing the thoughts and feelings of the whole group.
  • ‘Bringing small groups together to create a bigger picture of understanding that encourages team engagement amongst the group and to the topic being discussed.
  • Draws on everyone in the room to promote discussion and debate, and ultimately commitment to further learning and growth.
  • Tapping tacit knowledge and notions.
  • Creating surprise, novelty, interest, questioning and mutual disclosure.
  • Provoking creative responses and contributions.
  • Maximising contribution of ideas through interaction and dialogue and securing personal and emotional commitment from all members of the group.

 

"We wouldn't even think about running a program without the CCS. It just feels flat without it!"
Managing Director | Training Firm

 

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THE TOOL FOR CREATING

Transformation

The bottom-line of facilitation is to have people reach decisions, apply new strategies, behave differently, improve or change. Facilitators need ways to get people to want to take action — to be transformed.

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Visual difference.

 

Transformation is the end game of people development. It's about creating a marked change in behaviour or understanding. Transformation happens when people are emotionally connected and moved by what they see or experience. It is this emotion that will lead them to action. The CCS gives facilitators a reliable way to help their participants raise, feel and discuss their lived experiences. A way to literally see meaning to see reasons to transform.

 

"In one minute – one exercise with the cards – the quality of the communication with myself about my goal had taken a huge leap forward."
Dr Stephanie Burns

 

CCS group and self-reflective processes give participants compelling ways to share their information. People are often proud and enthusiastic about their CCS choices and genuinely 'own' their interpretations of their chosen images. Talking and writing about these choices can help them to take action. Participants often experience a 'visual gap' between the ideal behaviour they have just layed out in CCS choices and their common daily practice. This is a powerful motivator for transformation.

 

"[The cards] allowed us to step into what we wanted to say in the past."
Yupik Eskimo Elder | Napakiak, Alaska

 

Beyond the training room: in many cases transformation can only happen when your training lives beyond the training room — when the learning or strategy is transferred to the workplace or participants' personal lives. By embedding CCS vision packs and stickers into people development programs, facilitators can provide participants with CCS transfer activities to give them ways to further their learning and discussion with colleagues, friends and family beyond the training room.

 

"I used the CCS for corporate visioning/strategy and personal goals. I use it because it taps into visual learning styles and allows people to draw on their experiences/memories. Thus it can make what is often only a cognitive/cerebral understanding of something more real or "visceral". Perhaps most importantly it enables you to achieve an outcome of shared understanding more quickly than traditional dialogue since the cards/images provide a basis and common language for constructive dialogue or story telling."
Dr Mark Harrigan

 

 

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Facilitate like an expert in less time. Everytime.
Connect, Engage, Transform with the CCS.

Choose your CCS Master Kit today!

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All Master Kits include the CCS Facilitators Manual and various combinations of CCS vision packs, stickers and other products. Choose the kit that suits your needs and add to it as you go. Just remember that for best results, each participant must have access to their own CCS vision pack.

Big savings! With a Master Kit you automatically become a member of the CCS Master Kit Users Group instantly giving you big discounts (up to 50%) on many products in our store.

Benefits of Master Kits:

  • Excellent value — Master Kits are always better value than purchasing the individual components separately.
  • All Master Kits include the comprehensive CCS facilitators manual to help quickly pick, plan and integrate CCS activities into your sessions
  • The ability to top-up your individual CCS products at any time in the future at discount rates (up to 50%) and in volume quantities.
  • Membership to the CCS Master Kit Users Group.
  • Access to CCS World — the exclusive section of this website reserved for Master Kit Users. The CCS World page includes exclusive updates to the manual, CCS sticker templates, articles, videos, extended interviews and other exclusive tips and ideas.
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FACILITATOR'S BRIEF:

Team vision and strategy

A customer service team, 2 day retreat. Half the team knew each other already, half were relatively new. The challenge was to connect and plan for the busy year ahead.

CLIENT'S RESPONSE:

"Stunning! The environment has settled. Here we are at our busiest time of year ... and this team is humming. They are more open and trust each other."

WHAT DID THE
FACILITATOR DO?

  1. Guided the group through the 6 step CCS vision creation process using the topic "The ideal team".
  2. The team developed a new set of team ‘norms’ and expectations of behaviours to embody this vision.
  3. Team members then did the individual CCS transfer activity ‘Who can I be in this team’ to reflect on their strengths and define their unique contribution they believed they could make to help the team fulfil this vision.
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FACILITATOR'S BRIEF:

Merge two teams

Merging two teams after a restructure. 23 participants, finance industry.

CLIENT'S RESPONSE:

"One of the best team building sessions ever! It has helped us to pinpoint our strengths and weaknesses and provoked a high level of involvement – especially from the quieter members of the teams."

WHAT DID THE
FACILITATOR DO?

  1. Set the tone, and created open discussion using CCS opener topic.
  2. Before moving forward, participants were asked to take time to reflect on the past and what they are leaving behind. Using the CCS to reflect and collaborate on the good and not so good from the old world.
  3. Shuffled groups to be new mix of people from both teams and now look forward to the new world. Using the CCS to uncover the strengths we each bring to the new team, and the challenges we face.
  4. Individual commitments to the new team vision.
team-doing-values-breakout


FACILITATOR'S BRIEF:

Create company values

Develop company values that are current and relevant. A selection of employees from different departments in the organisation brought together for 1 day to formulate the company values.

CLIENT'S RESPONSE:

"This session absolutely nailed it. We went on a journey and came out the other side with fresh values that we 'own' and will commit to."

WHAT DID THE
FACILITATOR DO?

  1. Started the group thinking about values and getting an understanding of personal values using the CCS to explore: ‘how would you like to be remembered’. Vision stickers were used for individuals to record and keep their choices.
  2. The group divided into small groups to come up with elements using the CCS to: 'describe a place where you can thrive'.
  3. The group then used the CCS to consider value based behaviours: 'the way we do things'.
  4. The whole group took time using a systematic approach to prioritise the values.
  5. As a whole group, participants were guided to rework and reword the values to make them their own.
  6. Transfer activity: Participants kept their CCS vision packs and were asked to repeat some of the CCS topics with their family and work colleagues.

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Tacit knowledge

Utilises tacit knowledge

The CCS is a tool for tapping tacit knowledge — everything we know that we don’t have words for, or can’t find the words for.

It provides a way for participants to step outside themselves, to reflect and to uncover what they truly think or feel about a subject.

Drawing upon this tacit knowledge gives participants greater opportunity to:

  • fully engage in a development or education process
  • clearly contribute their true thoughts
  • motivate themselves
  • reach and genuinely commit to agreements with others
  • create connections and work better with others
  • recruit their emotions to help them take action.
Tacit knowledge

Creates unique dialogue

With much of our deeply held beliefs, we don’t really know what we think until we hear what we say.

The cards enable people to unlock the door to self-understanding in a safe, creative and liberating way.

A way to hear what we say

The process helps people to build a firm foundation for honest and open communication, both with their inner self and with those around them.

Tacit knowledge

Patterns of significance

The CCS creates a ‘safe space’ right from the beginning of the interaction. Participants are empowered, through the images, to create their own patterns of significance — their own territory for communication and understanding.

In doing so, they experience their own voice and authority.

Tacit knowledge

Meaning-making system

Rather than trying to find and select words to accurately represent experience, the CCS images themselves provide a ready-made logical framework that encompasses (for the participant concerned) the essence of the experience they are trying to convey.

Lived experience

In doing so, the images provide the person with a ready-made meaning-making system that links all associated concepts, feelings, words and actions in an integrated whole that can be truly representative of their lived experience.

Furthermore, it provides them with an easy way to compare, contrast, assess and prioritise these elements of experience.

"The level of disclosure and sharing we are able to get with the CCS cards in 90 minutes used to take a day and half!"

Rod, Professional Facilitator
Referring to a leadership program

10 Good Reasons to have the CCS Facilitators Manual


Use the CCS like an expert

Whether you are an experienced facilitator or just starting out in the field of professional communication, you will find the CCS Facilitators Manual to be a valuable resource.

We think it's worth having just because it looks so good — but here's 10 other reasons:


"Just a quick note to say thanks for the CCS manual ... it really helps get the desired 'flow' of a session."
Timothy Hyde, Achieving the Impossible
  1. It's the easiest and quickest way to find out how to use the tool the way the experts use it
  2. The fundamentals and ideas contained in the manual will help to ensure you get superlative results with your participants every time
  3. There is a whole chapter covering the key supporting theories behind the tool to help you engage all kinds of participants and decision makers
  4. You will learn scripted step by step group processes for new, merging and established teams
  5. There are also processes for one-on-ones, focus groups and self management
  6. It will show you how to apply the CCS to engage adult learners before introducing them to your program content
  7. Learn one-on-one processes ideal for coaching, conflict resolution and relationship building
  8. Understand how and when to use CCS transfer activities to ensure that participants reinforce their learning and apply it beyond your sessions
  9. The manual has Master Kit status. So you can build your own Master Kit by first adding a Facilitators Manual to your shopping cart and then adding whatever products you need at Master Kit discounted rates!
  10. It is beautifully bound and perfectly arranged for professional facilitators — you can easily browse and absorb the subjects and quickly find the detail and templates when you need them.
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Get in Touch

CCS Corporation Pty Limited
221 Pringles Road
Martinsville NSW
Australia 2265
+61 2 4977 1211
sales@ccscorporation.com.au

CCS Corporation
We are the makers of the Compatibility Communication System (or, CCS), an image-based tool used to create clearer, more effective communication in less time. All over the world.

Product Range
We have a range of products to suit a wide variety of facilitation, coaching, self-discovery and relationship building activities.

Great Resources
Browse these great resources to find out more about how and why the CCS works and pick up tips from the experience of others.


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